Terms and privacy
Terms of service
Domus Motus is run by Aleksandrs Rasa in Hong Kong ("we", "us"). These terms apply when you order a video from us.
What we make
We create walkthrough videos of hotels and other accommodation from photos you provide or that appear on your public listings. Videos are made with AI assisted tools and checked by a person against your photos. We do not film on site.
Your photos
By ordering, you confirm that you own the photos we work from, or have the right to let us use them to make your video. Tell us if any photo should not be used.
Price and payment
We confirm the price in writing, usually on WhatsApp, before any work starts. Payment is due when you book, in Hong Kong dollars, by bank transfer or card payment link.
Delivery
We aim to deliver within 48 hours of payment and receiving everything we need. Monthly plan videos aim for 24 hours. We will tell you straight away if a deadline will slip.
Remake or refund guarantee
If the finished video does not match your hotel, tell us within 7 days of delivery and we will remake it free of charge. If the remake still does not match, we refund your payment in full and you stop using the video.
Use of the video
Once paid, you may use your video without time limit on any platform, including Trip.com, Expedia, Google, your website and social media. Music in delivered videos is licensed for this use. Unless you tell us otherwise in writing, we may show your video as an example of our work.
Monthly plan
The monthly plan renews each month and can be cancelled at any time before the next month starts. Unused videos do not carry over.
Liability
We take care to show your property accurately, but we cannot guarantee any number of bookings. Our total liability for any order is limited to the amount you paid for it.
Law
These terms are governed by the laws of the Hong Kong Special Administrative Region.
Privacy
We follow the Personal Data (Privacy) Ordinance of Hong Kong.
What we collect
Only what you send us: your name, your hotel's name and listing links, your phone number or email, and the messages you send on WhatsApp or by email.
Why
To reply to you, prepare your quote, make and deliver your video, and send invoices. We do not sell or share your details with anyone for marketing.
How long
We keep order records for as long as the law requires for accounting, and other messages for up to two years.
Your rights
You can ask to see, correct or delete the personal data we hold about you at any time. If we contacted you and you do not want to hear from us again, reply STOP and we will not contact you again.
Services we use
Messages go through WhatsApp (Meta). This website is hosted by Cloudflare, which may process your IP address to deliver and protect the site.
Cookies
This website does not use cookies, analytics or advertising trackers. Fonts and videos are served from our own site, so nothing about your visit is sent to third parties for tracking. That is why there is no cookie banner.
Contact
WhatsApp: +852 5488 1400
Domus Motus, Hong Kong